1. Cancellations
If you need to cancel your booking, please contact us as soon as possible. Cancellations made in advance may be subject to fees depending on the tour package and timing of the cancellation. Specific cancellation terms are outlined for each tour type.
2. Refund Process
Refund requests are processed according to the terms of the booking. If eligible for a refund, it will be issued to the original payment method used for the booking. Please allow up to 14 business days for processing. Refunds may not be available for certain types of bookings, including non-refundable offers.
3. Tour Modifications
If you need to modify your booking, we will do our best to accommodate your request. Changes to your reservation are subject to availability and may incur additional charges depending on the modification. Please contact us promptly to discuss changes to your booking.
4. Exceptions
Certain tours, experiences, or services may have different cancellation or refund policies. These exceptions are detailed at the time of booking and may vary based on the type of tour or third-party services involved.
5. Non-Refundable Items
Some services, such as certain accommodation packages, are non-refundable. These items will be clearly marked as non-refundable during the booking process. Please review all booking details to understand the refund policy for each service.
6. Contact Us
If you have any questions or concerns about cancellations, refunds, or modifying your booking, please contact us at:
Email: info@aromycel.com
Phone: +61249323775
